What types of cleaning services do you offer?

We offer a wide range of cleaning services, including residential cleaning for homes, commercial cleaning for offices and businesses, deep cleaning for thorough and detailed cleaning, carpet cleaning, window cleaning, and more. Our goal is to tailor our services to meet your specific cleaning needs.

How much do your cleaning services cost?

Our pricing depends on several factors, including the type of service, the size of the area to be cleaned, and any specific requirements you may have. We offer transparent and competitive pricing on our booking page (here), and are happy to provide you with a detailed quote based on your cleaning needs during a cleaning service assessment upon request.

How often can I schedule cleaning services?

Orange and Clove is happy to create a flexible cleaning schedule based on your unique needs, whether it's for a one-time cleaning, weekly, bi-weekly, or monthly service. Feel free to contact us directly through our website, phone, or email, and our friendly staff will assist you in scheduling a convenient schedule for your cleaning service.

Are your employees trained and background-checked?

Yes, all our cleaning staff are trained professionals with experience in the industry. We conduct thorough background checks to ensure the safety and security of our clients. We are also insured to protect your home and belongings. Our team is dedicated to providing reliable and high-quality cleaning services.

Do I need to provide cleaning supplies and equipment?

No, you don't need to worry about providing cleaning supplies and equipment. We come fully equipped with all the necessary cleaning products and tools to ensure a thorough and efficient cleaning process.

Can I schedule cleaning services on a regular basis?

Absolutely! We offer flexible scheduling options to meet your needs. Whether you require one-time cleaning, weekly, bi-weekly, or monthly services, we can accommodate your preferred schedule.

How do you ensure the safety of my property and belongings?

We prioritize the safety of your property and belongings. Our team is trained to handle items with care, and we take every precaution to ensure that your property remains secure during the cleaning process.

What cleaning products do you use?

We use high-quality and eco-friendly cleaning products to deliver effective results, while minimizing the impact on the environment. If you have any specific preferences or concerns about cleaning products, please let us know, and we'll be happy to accommodate your needs.

How do you handle customer feedback or concerns?

We value our clients' feedback and strive for customer satisfaction. If you have any concerns or feedback regarding our cleaning services, please don't hesitate to reach out to us. We are committed to addressing any issues promptly and finding solutions to ensure your complete satisfaction.

How do I book a cleaning appointment?

Booking a cleaning appointment is easy! You can book directly through our website or contact us by phone or email, and our friendly staff will assist you in scheduling a convenient time for your cleaning service.

What if I need to cancel a cleaning appointment?

Appointments should be cancelled or rescheduled with at least 24 hours notice for no additional charge. Appointments cancelled within 24 hours may incur a $40 cancellation fee to compensate the cleaning staff for the lost work opportunity. In case of unforeseen emergencies or serious situations, appointments can be rescheduled for a later time at no additional charge.

Recurring appointments cancelled before the second visit, will incur a $69 fee to offset the cost of the recurring appointment plan discount. Repeat cancellations will result in a $40 cancellation fee and loss of future service discounts.

Can you provide references from previous clients?

We appreciate your interest in our business. We are more than happy to provide references from our satisfied clients. Before sharing any contact information, we will first seek permission from our clients to ensure their privacy.

Based on your specific needs, we'll provide you with references that are most relevant to your situation. We also have testimonials from other clients that highlight their positive experiences with our cleaning services on our homepage.

Please let us know if there is anything specific you would like to learn more about or if you have any other questions. We're here to help and look forward to assisting you with your cleaning needs!

Is tipping expected?

Tipping is optional, however, if you would like to show your gratitude through a tip it is appreciated.